Customer Service Representatives

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

About this Career

Average Salary

£20,792

New workers start at around £10,705. Normal pay is £20,792 per year. Highly experienced workers can earn up to £33,445

Annual Openings

480

Job counts include both employed and self-employed persons in London, and do not distinguish between full and part-time jobs

Daily Tasks

  • Arranges for field staff to visit the caller if further assistance is required.
  • Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
  • Advises on services available and sells additional products or services.
  • Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
  • Interviews caller to establish the nature of any complaint or the requirements of the client.
  • Answers incoming telephone calls from existing or prospective customers.

Skills Employers are looking for

Skills Importance
Active Listening 67%
Reading Comprehension 64%
Monitoring 62%
Active Learning 60%
Critical Thinking 60%
Learning Strategies 56%
Speaking 56%
Writing 55%
Mathematics 45%
Science 8%

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